Every engagement starts on your bench and ends with something you can measure — faster turnaround, staff retention and satisfaction, improved instrument and software capabilities. Plain language, working sessions, and practical application — from experiential expertise.
Hospital and health-system labs facing staffing shortages, budget pressure, growing test menus, or new instrumentation, automation, or a middleware project that needs an experienced "implementation and change" professional to provide a guiding and steady hand.
Manufacturers and middleware vendors who want an operator's eye on product, workflow fit, and what adoption actually looks like in a 24/7 laboratory operation.
The problem is rarely effort — it's flow. Susan walks your specimen path end to end, finds where minutes and morale leak out, and redesigns workflow with your staff, so the changes are sustainable.
Automated four disciplines in 2003 and has fine-tuned middleware ever since. Whether you're selecting a platform, drowning in exceptions, or leaving autovalidation half-switched-on, Susan makes the rules engine work for your technologists, freeing up their time. She has spoken nationally and internationally on the subject.
You cannot hire your way out of the shortage — you can train your way through it. Susan builds on-the-job training programs that turn new hires and cross-trainers into dependable bench strength, supporting daily operations.
Great technologists get promoted — then left alone. Susan mentors new supervisors and managers through the shift from bench to leadership: engagement, feedback, change management, developing a culture of quality and service excellence.
A scheduled call about where your lab is stuck. You bring the symptoms; Susan brings questions honed over four decades. No charge, no slide deck.
On-site or remote, Susan reviews the workflow, data, and team reality behind the symptom — and returns findings in plain language with priorities attached.
A scoped project or ongoing advisory — implementation support, training, middleware tuning, leadership mentoring — measured against the outcomes agreed to upfront.